Customer Success Essential is a purpose-driven community committed to elevating the voices and value of customer-facing professionals across Africa. We empower the next wave of CS and CX professionals through education, connection, strategic partnerships, and storytelling. We foster a space for learning, collaboration, and advocacy, reshaping how businesses view and support teams that directly impact customer experience and long-term business growth.

Our community is open to anyone working in or interested in customer-facing roles, including customer success managers, customer support specialists, CX strategists, business professionals, and hiring managers who want to understand the value of customer-facing teams in their organizations.

We offer a comprehensive range of resources including training programs, workshops, networking events, expert insights, practical tools, templates, and our flagship Customer Success Essential Conference. All resources are designed to help customer-facing professionals learn, grow, and advance their careers.

Businesses can benefit by gaining a better understanding of the strategic value of customer-facing roles, accessing training for their customer-facing teams, and learning how to properly invest in and structure customer experience functions to drive business growth and customer satisfaction.

Most of our community resources and events are free to access. We believe in making customer experience education and networking opportunities accessible to professionals across Africa. Some premium training programs may have associated costs.

Our flagship conference brings together customer-facing professionals from across Africa for a day of learning, networking, and inspiration. Featuring industry experts, interactive workshops, and networking sessions. The event is completely free and designed to advance the customer experience profession in Africa.

Conference registration is simple and free! Visit our conference page, click 'Register Now', and fill out the registration form. You'll receive a confirmation email with event details and updates. Early registration is recommended as spots are limited.

We offer multiple networking opportunities including monthly virtual meetups, regional in-person events, our community forum, LinkedIn group, and the annual conference. These platforms allow you to connect with peers, mentors, and industry leaders across Africa.

Yes! Our mentorship program connects experienced customer-facing professionals with those seeking guidance. We offer both formal mentorship programs and informal peer-to-peer support through our community platform. Contact us to learn more about becoming a mentor or finding one.

There are many ways to contribute! You can share your expertise by speaking at events, writing articles, participating in discussions, mentoring others, or volunteering at our events. We welcome all levels of experience and believe everyone has valuable insights to share.

We offer both free and premium training programs covering customer experience fundamentals, advanced strategies, tools and technologies, leadership skills, and industry-specific knowledge. Our programs are designed for different experience levels and include practical, actionable content.

Stay connected through our newsletter, social media channels (LinkedIn, X, Facebook), community forum, and WhatsApp group. We regularly share industry insights, event updates, job opportunities, and community highlights.