A few months ago, we tuned in to the Gainsight Customer Success Conference in Las Vegas. It was inspiring — but also a wake-up call.
Why don't we have spaces like this in Africa? Places where customer-facing professionals are equipped, trained and adequately positioned to contribute to business objectives. Also a space where they are celebrated, because as significant growth drivers to every business, it is important to remind ourselves about the work done.
We're here to change that. To shift organisational mindsets, spotlight strategic value, and build the stage our professionals deserve. The time is now.
Nigeria's innovative Customer Success and Experience Professionals Meeting
Saturday, November 29th, 2025
10:30 AM - 3:00 PM
Nigeria
In-Person Event
Customer-Facing Professionals
Industry Experts
Free Access
Limited In-Person
From Voice to Value is more than a slogan. It's a movement. This conference is dedicated to elevating Customer Success and Experience professionals as key drivers of growth and long-term business impact.
We believe customer-facing teams are the backbone of every enterprise and it is time their value is recognized and celebrated.
Leaders & professionals in Customer Support/Service, Customer Success, Onboarding/implementation, Customer Experience & Community professionals. HR & C-Suite Professionals & Founders.
The conference will feature three high-impact keynote sessions, panel sessions & a fire side chat. Each curated to spotlight the strategic value of customer-facing roles.
Panel Sessions will represent the most recognized frontline professions — Customer Support, Onboarding/Experience, Customer Success, and Community Engagement/Education — highlighting their evolving roles in driving retention, loyalty, and revenue growth.
Keynote Addresses will feature 7 expert speakers addressing CS professionals, HR professionals and C-level executives, focusing on the future of workforce development, internal advocacy, and aligning customer-centric teams with business strategy.
Connect with industry leaders and explore innovative solutions for customer success.
Welcome to the Customer Success Essential Conference 2025 - Empowerment & Advocacy Summit.
The future of customer facing roles in Africa
Customer Support & Service professionals sharing insights on driving customer success.
Onboarding & Experience professionals discussing implementation strategies.
Strategic insights for customer success leaders and executives.
Future of workforce development and internal advocacy.
Customer Success professionals sharing best practices and strategies.
Community Engagement & Education professionals discussing engagement strategies.
Intimate conversation with industry leaders on the future of customer-facing roles.
Key takeaways and what to expect tomorrow.
Overview of today's practical sessions and hands-on learning opportunities.
Build your own predictive health scoring model using real data and proven methodologies.
Design outcome-driven onboarding flows that reduce time-to-value by 50% and increase feature adoption.
Learn the systematic playbook implementation that transformed customer retention at AgriTech Hub.
Continue building relationships and discussing insights from the morning sessions.
Create comprehensive customer journey maps that identify pain points and optimization opportunities.
Explore emerging technologies and tools that will shape customer experience across African markets.
Our goal is to create an environment where customer-facing professionals gain high-value insights, practical knowledge, and world-class industry education on best practices.
We want every attendee to leave with a renewed sense of purpose, fully aware of the measurable impact their role has on overall business outcomes.
We believe this conference is a movement to elevate, empower, and reposition customer professionals across Africa.
Learn from Africa's most innovative customer-facing professionals who are driving measurable results and empowering teams across diverse industries and markets.
Walk away with actionable frameworks, proven strategies, and practical insights that you can implement immediately to empower your customer-facing teams.
Build strategies that recognize and elevate the strategic value of customer-facing professionals.
Connect with fellow customer-facing professionals and build lasting relationships across Africa.
Learn to communicate the strategic value of customer-facing teams to leadership and stakeholders.
Join customer-facing professionals • Limited in-person seats • Virtual access guaranteed
Fill out the form below to secure your free spot at Africa's premier CX conference. You'll receive instant confirmation and access to our pre-event resources.
Partner with us to elevate customer-facing professionals across Africa and position your brand as a leader in customer experience innovation.
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